Refund Policy — 10X Business Smart Agency®

At 10X Business Smart Agency®, we aim to ensure that every customer is fully satisfied with our digital products and services. However, if you are not entirely happy with your purchase, we offer a fair and transparent refund process in compliance with Paddle’s Terms of Service.

14-Day Money-Back Guarantee

You are eligible for a full refund within 14 days of your original purchase date — no questions asked.

Eligibility

Refund requests must be made within 14 calendar days of the transaction.

Refunds apply only to the original payment made through our authorized reseller, Paddle

Once a refund is issued, access to the purchased product or service will be revoked immediately.

Exceptions

To comply with Paddle’s policy, we do not apply any custom exceptions or qualifiers beyond the 14-day window.

After 14 days, refunds are not available except in cases of duplicate payments or technical issues that prevent access to the product.

How to Request a Refund

To request a refund, please:

Locate your Paddle receipt (sent to your email after purchase).

Reply directly to that receipt email or contact Paddle’s Customer Support at https://paddle.net/contact

You may also contact our support team at support@10xsmartagency.com

for assistance.

Refund Processing Time

Approved refunds are processed by Paddle, and funds are returned to the original payment method within 5–10 business days, depending on your bank or payment provider.